The company won't be liable for any charges which is been incurred by the customer while returning the rug back to us. Where incorrect or damaged items are received we will cover the cost of the return package.You must notify us of your intention to return any product. Unit C, St Stephens Mills, Ripley Street, Bradford BD5 7JW. We value your feedback very much, as your feedback is very important for us to improve our quality, service and the shopping experience of our customers. For almost 10 years, Rugs Decor has provided its customers with innovative concepts, cutting-edge fashions, and high-quality rugs. We believe that a home should reflect your personality and style, and that there is no place like home, thus we work for you to get the highest quality at the most reasonable costs so that your home can genuinely reflect you. We strive to obtain optimum customer service by putting the customers at the centre of our operations; we use best practices to sustain our high standards. Sign up to our newsletter for special deals.